Privacy Policy

This Privacy Policy is pursuant to section 13 of Legislative Decree no. 196/2003 (“Code on personal data protection”) in favor of all Users of the application as described in the Terms and Conditions of use. This Privacy Policy describes the modalities of management and functioning of the Application in relation to the processing of personal data of Customers subscribing to its Services, and is an integral part of the relevant Terms and Conditions of Use, available at

The Customer who subscribes to the services provided by MEDINACTION S.R.L.S through the Application and on the Web site is therefore required to read and accept this Privacy Policy.

The information is provided solely for the Application, for the Web site and for the services contained therein and not also for third party websites and / or other applications that may be accessible through links or other modalities.

General Information and data processing methods

The Data Controller is MEDINACTION S.R.L.S with its registered office at Viale Leonardo Da Vinci 226, 00145 Rome (Italy); e-mail:

The data processed by MEDINACTION S.R.L.S may be:

transmitted to affiliated companies or subsidiaries, part of the same company group;

communicated to public or private entities for the fulfillment of obligations provided by law;

transferred abroad, with the consent of the User and within the limits set out in Articles. 43 and 44 of Legislative Decree. no.196 / 2003;

communicated to people, companies or professional firms which lend assistance, consultancy or collaboration to MEDINACTION S.R.L.S on accounting, administrative, legal, tax and financial matters

communicated to external collaborators and to all parties to whom disclosure is necessary for the proper fulfillment of the obligations undertaken by MEDINACTION S.R.L.S with regard to its services supply contract;

transferred in whole or in part to third party companies communicated and / or transferred and / or disposed of in whole or in part, to third parties operating, among others and though not exclusively, in the sectors of e-commerce, sales mail order, editorial, utilities, tourism, sports, communication, entertainment, finance, insurance, automotive, consumer, humanitarian and charity organizations for the sending of commercial communications (marketing) and / or direct sales, by e-mail, fax, phone, sms, mail and any means of distance communication technology. Such third parties may use the information disclosed and / or transferred and / or transferred for purposes compliant and / or similar to those described in this statement, in accordance with section 16, paragraph 1, lett. b) of Legislative Decree. no. 196/2003, or for different purposes, prior adequate information to the parties concerned and requiring them the relevant legal approval.

The processing of personal data is carried out by means of operations or through the complex of operations indicated in section 4, paragraph 1 lett. a) of Legislative Decree no. 196/2003: collection, recording, organizing, storing, retrieving, processing, modification, selection, extraction, comparison, use, interconnection, block, communication, cancellation and destruction of data.

The data collected may be organized in databases or archives

Types of personal data
Data provided by Users of the Application “MEDINACTION S.R.L.S”

Most of of data processed for using the application “MEDINACTION S.R.L.S” consists of the information submitted by Users during registration

The Application and the “MEDINACTION S.R.L.S” website services are offered to only one User at the time:

  1. i) Users;

Users who intend to register an Account must create a profile provided with the following personal data:

– name;

– surname;

– date of birth;

– telephone number;

– valid email address;

– password;

– payment details (Paypal details if chosen as a payment method);

– Address

– Symptoms


The submission of these data is mandatory in order to complete the registration, begin using the Application as a User and book a visit.

The User guarantees the authenticity of the data provided and is responsible for their periodic update.

Failure to provide the data reported above for each type of User during registration, or the submission of false and / or inaccurate data may result in the impossibility for the User to use the services of the Application “MedinAction”. The collection concerns solely those personal data which will be processed exclusively within the limits concerning the obligations, duties and purposes indicated in the following articles of the present statement.

The User thus will not be required to submit information which could potentially reveal racial or ethnic origins, religious beliefs, political opinions, sexual orientation (so called “sensitive data”), as well as judicial data.

The name, surname, date of birth and the gender of the User are data that may be made public and visible to other Users of the Application.

The data provided during the performance of the Doctor will be covered by professional secrecy by your Doctor.

The registered User may also choose to submit to MEDINACTION SRLS., by using the “MedinAction” Application, additional personal data relating to services used by means of the application itself, such as: GPS position to book non-emergency medical services etc. Such data may be used by “MEDINACTION S.R.L.S ..” in the ways and for the purposes set out in this Privacy Policy.

  1. B) Data provided automatically during the use of the Application “MEDINACTION S.R.L.S.”
  2. i) Browsing data:

The information systems and software procedures for the functioning of the application “MedinAction” acquire, during their normal operation, some data whose transmission is implied in the use of Internet communication protocols. This information is not collected to be associated with specific individuals. However, given its very nature, it could lead to identify users by means of processing and associations with data held by third parties.

This category of data includes IP addresses or domain names of the terminals on which Users use the application “MedinAction”, the URI addresses (Uniform Resource Identifier) of requested resources, time of the request, methodology used to submit the request to the server, size of the file obtained in response, the numerical code indicating the status of the response given by the server (OK, error, etc..) and other parameters relating to the operating system of the User’s terminal.

These data are used only to gather anonymous statistical information about the use of the Application “MedinAction” and to check its correct functioning. These data are deleted immediately after being processed, unless their utilization is necessary in case of crimes committed against the site and /or in case of order by the competent authority in the context of law enforcement and repression of crimes.


  1. ii) Cookies:

The application and the “MedinAction” Web site use so called “session cookies” (temporary or unique identifiers associated with the application during the whole session of use thereof) providing access to the services available for each type of registered User and load any customization of the interface and functionality the application itself.

The use of cookies is strictly limited to the transmission of session identifiers (consisting of random numbers generated by the server) and to software usage data necessary to enable the safe and efficient use of the services rendered by the Application “MedinAction”. The cookies used by the Application “MedinAction” do not carry out IT techniques potentially detrimental to the privacy of the Users and do not allow the acquisition of personal identification data of the User.


  1. C) Data provided by users:

The sole visit to the information web site at does not involve processing of personal data of any kind, nor of navigation data.

The website as well as the Application uses technology storing visitors’ personal data, as well as a chat service where the Users deliberately provide information about their present physical state dependent on a medical visit by use of the service itself.

Moreover, temporary cookies intended only for the correct display and caching of web pages, which are automatically removed when the internet browser is closed.

Visitors interested in the services of “MedinAction” and, in general, in the services offered by “MEDINACTION SRLS”, may, however, choose to voluntarily submit their email address to “MEDINACTION SRLS”, for the registration to the newsletter of the services offered by the company.


Purpose of data processing
The data collected with the methods described in the preceding sections shall be processed by MEDINACTION S.R.L.S. with telematics and computerized means in order to ensure the correct functioning of the Application and the website “Medinaction”. MEDINACTION S.R.L.S. moreover reserves the right to treat these data to conduct an aggregated and anonymous census of the Application’s usage statistics in order to always deliver services that respond to the needs of users.

Specifically, the data provided by Users in the ways referred to in section 2 letter a) will be processed by MEDINACTION S.R.L.S. with telematic and computerized means for the following purposes:

Registered Users authentication in order to use the services offered by the Aplication;
supply of intermediation services by means of the website between demand and supply of labor, pursuant to section 6, paragraph 1, lett. f) of Legislative Decree  no. 276/2003, consisting, in particular:

in the creation and maintenance of an interactive database concerning services offered by the Application, available by Users free of charge;
in the collection, organization and displaying by all Users of their online profiles;
creation of a customers’ database and of an administrative, accounting and operational management of the  contractual relationship concerning the services offered by means of the Application and the Web site;

supply of communications concerning the performance of the contractual relationship established with MEDINACTION S.R.L.S. (Including the management of mailing lists and newsletters);
supply to the Judicial Authority of the necessary information required;
providing entities managing third-party services solely with the data essential for carrying out of complementary activities to those of the Application prior notification to registered Users, (by way of example the publication of an advertisement on specialized sites partners of MEDINACTION S.R.L.S.);

where authorized, supply of promotional and / or commercial information concerning the services rendered by MEDINACTION S.R.L.S. or its selected trading partners;
communication of data concerning the job applications / offers, where required by law, to the Borsa Continua Nazionale del Lavoro;

communication to job applicants of the potential employer’s data and communication to the potential employer of the job applicant’s data in the cases provided by the terms and conditions of service of Le Cicogne;

supply of data to partner services companies where their processing is necessary for the electronic management of services and payments and solely for the functions concerning the service requested by the User.

The data provided by Users in the ways set out in the previous sections shall be processed by MEDINACTION SRLS for the sole purpose of conducting an aggregated and anonymous census of the Application’s usage statistics of “MEDINACTION SRLS” by its registered members, in order to always provide and promote services that meet their needs.

The data supplied by visitors to the web site “in the ways referred to in section 2, letter c), shall be processed by MEDINACTION S.R.L.S. to provide the non-urgent medical servicerequested by the User through the site or app “MedinAction”.

The processing of data will be based on principles of fairness, legality and transparency, with methodologies suitable to guarantee the maximum security and confidentiality.
Also, the data provided to the Doctor during the medical performance will be covered by professional secrecy by the same Doctor who performed the service.
MEDINACTION S.R.L.S. will not disclose nor transfer to third parties the data in its possession, unless the registered Users of the Application give express permission for complementary purposes relevant to the promotional and/or commercial service summarized above.


Treatment duration – Modification of the statement
The processing of data in the ways summarized above will have a duration equal to that required for the purposes for which the data were collected, in compliance with civil, criminal, fiscal and tax regulations.

In case of cancellation and/or suspension of the User Account, the collected data will be stored according to the modalities and for the duration provided for by the law.

MEDINACTION S.R.L.S. reserves the right to modify at any time the content of this Privacy Statement notifying all recipients via e-mail to registered Users: the changes will be effective as of 15 days after the date of communication.

Security of information
All information collected through the Application are stored in safe facilities with automated means, which limit access to authorized staff exclusively. The Application by which the services of MEDINACTION S.R.L.S. are offered is regularly checked in order to avoid the presence of any security breaches, and ensure that all the collected information is safe from undesired access.

MEDINACTION S.R.L.S. abides by all the safety measures required by the relevant regulations, in order to ensure and guarantee the confidentiality of Users personal data, and minimize as much as possible the dangers posed by unauthorized access, removal, loss or damage to Users personal data.


Protection of minors
The services offered by MEDINACTION S.R.L.S. are expressly and exclusively dedicated to an adult audience. The Application does not accept, therefore, the registration of a User Account by anyone under the age of 18. Registered Users will be able to report to the address listed at the bottom of this Privacy Policy any violation.

The data of minors potentially processed in relation to the services offered shall be those strictly necessary to describe the non-urgent medical performance required by the child’s parent (age and symptoms) and will be submitted under the responsibility of the Account holder and disclosed solely to the applicants potentially interested in the offer.


Exercise of Rights, Requests and Contacts

Below is the current text of section 7 of Legislative Decree no. 196/2003, entitled “Right to access personal data and other rights”:

The individual has the right to obtain confirmation of whether or not personal data concerning him, although not yet registered, and their communication in a comprehensible form.

The individual has the right to obtain information about:
a) the origin of personal data;
b) the purposes and methods of processing;
c) the methodology applied in case of treatment carried out with the aid of electronic means;
d) the identity of the data controller, managers and the representative appointed under section 5, paragraph 2;
e) subjects or categories of subjects to whom the data may be communicated or who can become acquainted with the data as an appointed representative in the State’s territory, as a manager or as an agent.

The individual has the right to obtain:
a) updating, rectification or, when interested, integration of data;
b) the cancellation, the transformation in anonymous form or the block of data processed in violation of the law, including those whose retention is not necessary in relation to the purposes for which the data were collected or subsequently processed;
c) the confirmation that the operations in letters a) and b) have been brought to the attention, also with regard to their content, of those to whom the data have been communicated or distributed, except in the case in which such fulfillment proves impossible or involves the use of clearly disproportionate means in relation to the protected right.

The individual has the right to object, in whole or in part:
a) for lawful reasons to the processing of personal data concerning him although relevant to the purposes of the for collection purposes;
b) the processing of personal data concerning him for purposes of sending advertising materials or direct selling or for carrying out market research or commercial communication.
All submissions and requests made in accordance with the applicable Data Protection Law should be sent to:



Viale Leonardo Da Vinci, 226

00145 Roma


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