How Does The Public Italian Emergency Room Work?

How Does The Public Italian Emergency Room Work?

What should you expect when you go to an Italian ER, known as the Pronto Soccorso, in a Public Hospital? You have to expect to wait sometime few hours or sometime also more then 5/6 hours, if it is not a medical emergency. When you enter the hospital you will be evaluated at the check-in desk (Triage). You will then be assigned a color in accordance with your level of need: RED for life-threating conditions, YELLOW for potentially life-threatening conditions, GREEN for minor injuries or illnesses, or WHITE for non-urgent conditions if you are assigned a white or green code, and there are other patients ahead of you with red or yellow codes, you will have to wait until they are treated first before you receive care. The ERs in Italy are busy especially in big cities like Rome and its possible to find long lines and slow service because very busy, despite its high public health care service rating.

If you absolutely need immediate emergency care for life-threatening medical problems, call 118 from anywhere in Italy and an ambulance will pick you up and take you to the nearest public hospital. In Rome and Florence you can call a MedInAction doctor to come and liaise between you and the attending ER physician.

Here is a list of public hospitals in Rome, Florence, Naples and Milan (PLEASE NOTE: This is list of the Italian Public hospitals and is not a complete list of all Italian clinics/hospitals in these cities):

For those in or near Rome, you can also consult the ProntoSoccorso Regionale Lazio website HERE to see updated wait times to all the public emergency rooms in Lazio.


  • Ospedale San Camillo, Circonvallazione Gianicolense 87, Rome (Tel. 06-58701)
  • Ospedale Santo Spirito, Lungotevere in Saxia 1, Rome (Tel. 06-68351)
  • Ospedale Policlinico Umberto I, Viale del Policlinioc 155, Rome (Tel. 06-49971)
  • Policlinico Agostino Gemelli, Largo Agostino Gemelli 8, Rome (Tel. 06-30151)
  • Ospedale Fatebenefratelli, Via di Ponte Quattro Capi 39, Rome (Tel. 06-68371)
  • Ospedale San Giovanni, Via dell’Ambra Aradam 9, Rome (Tel. 06-77051)
  • Ospedale Pediatrico Bambin Gesu’ (pediatric hospital), Piazza di Sant’Onofrio 4, Rome (Te. 06-68181)


  • Ospedale Niguarda, Piazza dell’Ospedale Maggiore 3, Milan (Tel. 02-64441)


  • Florence: Policlinico di Careggi, Viale Pieraccini 17, Florence (Tel. 055- 4277 111)
  • Centro Traumatologico Ortopedico, Largo Palagi 1, Florence (Tel. 055-4278-227)
  • Myer Ospedale Pediatrico (pediatric hospital), Via L. Giordano 13, Florence (Tel. 055-56621)
  • Ospedale Santa Maria Nuova, Piazza Santa Maria Nuova 1, Florence (Tel. 055-27581)
  • Ospedale San Giovanni di Dio, Via Torre Galli 3, Florence (Tel. 055-71921)


  • Ospedale Antonio Cardarelli, Via Antonio Cardarelli 9, Naples (Te. 081-747-1111)
  • Azienda Ospedaliera Universitaria Federico II, Via S. Pansini 5, Naples (Tel. 081-746-1111)

For eye-related emergencies, there are specialized emergency rooms called pronto soccorso oculistico (oftalmico) . These ERs function in the same way as the general medical emergency rooms, a.k.a. the colored waiting system.

  • Rome: Ospedale Monospecialistico Oftalmico, Piazzale degli Eroi, 11, Rome (Te. 06-68351);
  • Pronto Soccorso Oculistico, (located inside Umberto I Policlinico di Roma hospital) Viale del Policlinico, 155, Rome (Tel. 06-49971).
  • Florence: Clinica Oculistica (inside the Ospedale Careggi), Viale Gaetano Pieraccini, Florence (Tel. 055-794-111);
  • Ospedale Oftalmico, Via Pico della Mirandola Giovanni. 24, Florence (Tel. 055-56621)
  • Milan: Ospedale Fatebenefratelli e Oftalmico, Corso di Porta Nuova, 23, Milan (Tel. 02-63631)

One Comment

  1. Maya Rethazi
    Aug 30, 2021

    Il mio dito è infetto e mi fa male. È possibile che un medico venga a casa mia per esaminarlo? Il mio indirizzo è Via Giulia 199. Grazie,

    Maya Rethazi

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